Privacy Policy

This document (“Privacy Policy”) explains the privacy rules applicable to all information collected or submitted when you access, install, or use the Simply VPN.
All definitions and capitalized words used in this Privacy Policy are defined here or in our Terms of Service.

By visiting our websites, by submitting your personal data to us, and by accessing, installing and/or using the Services, you confirm that you have read this Privacy Policy and agree to be bound by this Privacy Policy. If you disagree with the rules of this Privacy Policy, please do not use our Services.

Processing of your data

FTAGMA DEVELOPMENT OOO processes user data to a limited scope – for provision of the Services, processing payments for the Services, as well as the functioning of our websites and mobile applications. We process the following basic information:

Payment related information

• Payment data (if using paid Services). This information is necessary to collect payments for our Services. In addition to the traditional payment methods, such as credit cards, users can buy our Service with cryptocurrency. Our payment processing partners process basic billing information for payment processing and refund requests (such as date of purchase, payer’s IP address, zip code, card owner's full name and credit card information). We also process some of the same payment information ourselves (e. g., card owner's full name, last few digits of your credit card) in cases of recurring payments.
• Country details. When providing your payment details, we ask our users to provide the country where they are registered, have a permanent address or usually live. This information is necessary for VAT calculation purposes.

Information collected on our website

• Access logs. As most websites on the internet, our website collects access logs (such as IP address, browser type, operating system) to operate our services and ensure their secure, reliable, and robust performance. This information is also essential for fighting against DDoS attacks, scanning and similar hacking attempts.

Additional information collected by Simply VPN Services

FTAGMA DEVELOPMENT OOO guarantees a strict no-logs policy for Simply VPN Services, meaning that your internet activity while using Simply VPN Services is not monitored, recorded, logged, stored or passed to any third party. We do not store connection time stamps, used bandwidth, traffic logs, IP addresses or browsing data. From the moment a Simply VPN user connects to one of our VPN servers, their internet data becomes encrypted. Any internet activity becomes no longer visible to ISP, third-party snoopers or cyber criminals.

Technical information

• Statistical server load information. We monitor server performance (cpu, ram, servers net usage) to recommend the most suitable servers to our customers.
• Username and a timestamp of the last session status. This information is used to limit the amount of concurrent active user sessions and is automatically deleted within 15 minutes after a session is terminated

Information collected on our application

• Application diagnostics. This aggregated and anonymized data helps us to identify problems related to our app performance and updates. The collected information includes crash error reports.
• Device information. As in case of when you visit our website, we collect some device information on our application too. Such information is logged automatically and may include the model of your device, operating system version and similar non-identifying information. We may use this information to monitor, develop and analyze the use of our Services.
• Device identifiers. In some cases, we may record your mobile device’s identifier for marketing or analytics purposes. These identifiers are assigned to your device by the OS manufacturer and can be reset at any time from your device's settings. For instructions, see following policies for different devices: Advertising & Privacy on iOS devices and Managing your Google Settings on Android devices.

Sharing your personal data

We do not share your personal information with third parties except as described in this Privacy Policy.

Data security
We take data security very seriously and take all steps reasonably necessary to secure your data (whether technical, physical, or administrative). However, no company can guarantee the absolute security of internet communications. By using the Services, you expressly acknowledge that we cannot guarantee the security of any data provided to or received by us through the Services and that any information received from you through the website or our Services is provided at your own responsibility.

Other Terms

The Privacy Policy is governed by and shall be construed in accordance with the laws provided in our General Terms.
To ensure the security of personal data, FTAGMA DEVELOPMENT OOO employs various administrative, technical and physical security measures; however, it is your responsibility to exercise caution and reason when using the Services. You will be personally responsible if such action violates any third party’s privacy or any other rights, or any applicable law. Under no circumstances is Simply VPN liable for the consequences of your unlawful activities, your willful and negligent activities that violate applicable laws or third-party rights, and any circumstances that may not have been reasonably controlled or foreseen.
Our website may include links to other websites whose privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
This Privacy Policy may be modified and updated at any time, at our sole discretion, for any or no reason, and without liability, as indicated below. The date of the most current wording of the Privacy Policy is indicated at the top of the text. We ask all users to ensure that they are familiar with the most current wording of the Privacy Policy. The amendment of the Privacy Policy may be communicated to you by sending an email and/or by publishing the updated Privacy Policy on this website. Updates of the Privacy Policy come into force as of the moment when they are published.
You may not assign or transfer your rights or obligations under this Privacy Policy to any third party.